Frequently Asked Questions

No but we are working to send orders out as quickly as possible to be delivered by October 1. Delivery services have suspended guarantees on everything but overnight delivery so it may take longer than usual to arrive. International orders will take longer and may be delivered after October 1.

You will receive an automated tracking email once your order ships out. We are working on producing products being sold on the site and will start sending out orders as soon as everything is ready to be fulfilled. Orders will be sent out as soon as possible with the goal of getting to you by October 1. International orders will take longer and may be delivered after October 1.

Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

Yes, after you place your order please email customerservice@iceboxmail.com immediately after so that we can confirm the shipping method to make sure your order gets delivered to a PO Box. There will be no change in shipping charge.

If there is an item that isn't shown on this site that you have interest in ordering, contact your Delta representative at The Icebox and they can work with you to make sure your project is handled to perfection. We'll be happy to assist you!

To deactivate your account, please contact customerservice@iceboxmail.com. Our Customer Service Team will delete your login credentials to the website and deactivate your credit card on file.

Yes, we are happy to help! Please contact us by using our Contact Us page.